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Beginning today, we will move to an interim solution to fulfill members’ requests by providing a temporary ID card. Members can generate and request a temporary ID card by visiting their Member Portal or calling Client Services at (866) 403-2785.

ID Card Requests Through Portals

Member Portal:

• Members can access and download a temporary ID card from their portal. Alternatively, they can request a temporary ID card by calling Client Services at (866) 403-2785.
• The link to request a standard Member ID card has been temporarily removed. When the standard card is available, the link to request a standard Member ID card will be reinstated.

Broker Portal:

• The link to request a standard Member ID card remains active in the Broker Portal. However, please note that standard ID cards will not be mailed from the new ID card vendor for 4 – 6 weeks.
• Temporary ID cards can be accessed and downloaded through the Broker Portal. Please contact your Account Executive if you need a group’s temporary ID card in a bulk file.

Thank you for your understanding and patience as we complete this transition.

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Who is Prime Therapeutics?

Prime Therapeutics is a trusted PBM that partners with health plans to provide cost-effective and accessible pharmacy benefits. Their focus on affordability and member well-being ensures that Alliant members receive the best possible support for their prescription needs.

How Brokers Can Assist with Pharmacy Benefits

When reaching out to Prime Therapeutics at (844) 451-8288 on behalf of a member, the caller must verify their identity by providing the following information: 

• Their first name and the first letter of their last name 
• Client’s Broker of Record first and last name
• Client’s Broker of Record phone number 
• Agency name 

Additionally, the caller will need to provide three member identifiers to proceed with the call:

• Member Name (required)
• Two of the following:
  • Date of Birth
  • Member ID
  • Member Address (partial is acceptable, e.g. street address or ZIP code)

What Information Can Brokers Request?

Brokers can access valuable details regarding a member’s pharmacy benefits, including:

• Medication Price Quotes – Get details on drug cost, copay, coinsurance, deductible, tier level, and out-of-pocket max (excluding member-specific accumulator amounts).
• Eligibility Status – Verify eligibility and coverage dates.
• Pharmacy Network Information – Confirm preferred pharmacies and their network status.
• Prior Authorization (PA) Requirements – Determine if a PA is needed and check the status of a PA or coverage requests.
• Claim Status – Completion of payment.
• Processing Information – Limited processing information that includes group, BIN, and PCN information.

We’re Here to Help

At Alliant Health Plans, we’re committed to making pharmacy benefits as seamless as possible for our brokers and members. By understanding these key details, you can better serve your clients and ensure they have the support they need.

For additional assistance, feel free to contact your Alliant Account Executive. We appreciate your partnership and the role you play in helping members navigate their health care benefits.

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Dalton, GA – Alliant Health Plans is reminding members to use their newly issued 2025 Member ID cards at the pharmacy to ensure seamless processing of their prescription claims. These updated cards feature new Rx BIN and PCN numbers, which are critical for accurate pharmacy claims submission and approval.

Failure to provide the new ID card may result in rejected pharmacy claims. Members are encouraged to:
· Present their updated ID card during their next pharmacy visit.
· Request their pharmacist to update their account information with the new Rx BIN and PCN numbers.
· Refile any claims with a 2025 fill date that were processed under the old Rx BIN and PCN numbers to avoid unnecessary out-of-pocket expenses.
o NOTE: Any Alliant pharmacy claims with a 2024 fill date should continue to be processed under the old RX BIN and PCN numbers.

Here is an example of where the new pharmacy numbers can be found on ID cards:

For members who have not received their new Member ID card for 2025, a detailed list of the new BIN and PCN numbers by line of business – SoloCare, SimpleCare, or 4Corners – can be viewed here: 2025 BIN/PCN Numbers

Members with questions or concerns about their updated ID cards or prescription claims can contact our Client Services team at (866) 403-2785.

About Alliant Health Plans

Alliant, a leading health care insurance carrier in Georgia for more than 25 years, offers affordable and health insurance products in rural counties across Georgia. Founded by community-based physicians and hospitals, Alliant offers fully insured Individual Family Plans and group health plans.

As the state’s only Provider Sponsored Health Care Corporation (PSHCC), Alliant strives to improve access to quality health care for its members. For more information, visit AlliantPlans.com.

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What this Means for You:

Easier Access to Comprehensive Coverage: With this partnership, your clients or employees can now enjoy the convenience of having all their health care needs covered under one roof. Our health plans can be easily paired with Principal’s supplementary benefits, making it simpler for employers to manage a complete benefits package.

More Complete Care: Whether it’s primary medical needs or additional coverage like vision and dental, our bundled packages ensure coverage from head to toe. This partnership makes it easier to get the all-around care your clients or employees deserve.

Special Discounts for Bundled Services:

To sweeten the deal, we’re offering significant discounts when you bundle services:

• Save on Health Plans: By adding select benefits from Principal, you or your employer could save up to 3%* on health plans.

About Principal:

Principal is a well-known provider of supplementary benefits that support overall health and well-being. From dental and vision coverage to life insurance, Principal offers a range of services designed to help you live your best life. For more details about what Principal has to offer, you can visit their website at Principal.com

How to Get Started:

Want to learn more about how this partnership can benefit you? Reach out to your broker or contact Alliant Health Plans directly. We’re here to help you understand the new bundled options available and how they can enhance your coverage.

We’re confident that our partnership with Principal will bring added value to your health care experience, providing the comprehensive coverage you need.

*Bundling Dental, Vision, and Life insurance plans with health coverage can result in potential savings of up to 3%, with a 1% discount applied for each bundled product.

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The Office of Commissioner of Insurance and Safety Fire (OCI) announces an extension of the deadline to enroll in coverage that will begin on January 1, 2025. “Open Enrollment is the optimal time for Georgians to explore affordable options for health coverage,” said Commissioner King. 

One of the benefits of establishing a State-based exchange (SBE) is the added flexibility it affords states to operate in the best interest of residents and respond appropriately to state-specific conditions. The decision to extend the deadline was made because Georgia Access is still a new program and may be unfamiliar to some consumers, and there were two devastating natural disasters that affected many consumers, and we want to give all Georgians sufficient opportunity to enroll. “At the heart of everything we do, we put consumers first. In the final analysis our goal is to offer health care enrollment that is easy, convenient and affordable and to offer every opportunity to increase enrollment of uninsured residents in Georgia” said Cheryl Gardner, Georgia Access Executive Director.

To ensure coverage begins on January 1, 2025, consumers must select their plans by December 20, 2024. For those who enroll after this date, coverage will start on February 1, 2025.

Georgia Access provides a variety of quality and affordable health insurance plans designed to meet the needs of residents throughout the state. Over 16,000 certified agents are available to assist consumers in navigating their options and enrolling through various channels, including the Georgia Access Portal, web brokers, and insurance companies.

Residents can access resources and assistance by visiting GeorgiaAccess.gov or calling the Georgia Access contact center at 888-687-1503, TTY Line 711.

Georgia Office of Community Affairs. (2024, December 12). Georgia Access Announces Extension of Deadline for January 1, 2025 Coverage.
https://oci.georgia.gov/press-releases/2024-10-23/georgia-access-preps-enroll-georgians-affordable-health-coverage-open

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